শর্তাবলী

Terms & Conditions

Last Updated: July 26, 2026

Welcome to ODIBO. These Terms & Conditions govern your use of the ODIBO website and your purchase of products from us. By accessing our website or placing an order, you agree to comply with and be bound by these terms.

Please read them carefully before using our website or purchasing any product.

1. About ODIBO

ODIBO is an online retail brand offering phone accessories, smart gadgets, electronics, and other selected products. We are committed to providing quality products and a reliable shopping experience for our customers.

These Terms & Conditions apply to all visitors, users, and customers who access or use our website.

2. Use of Our Website

By using the ODIBO website, you agree to:

  • Provide accurate and complete information when placing an order or creating an account.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with, damage, or gain unauthorized access to any part of our website or systems.
  • Not use our website for fraudulent, abusive, or unlawful activities.
  • Be responsible for maintaining the confidentiality of your account information, where applicable.

ODIBO reserves the right to restrict or terminate access to the website if we reasonably believe that a user has violated these Terms & Conditions or engaged in fraudulent or abusive activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may appear slightly different depending on your device's screen settings.
  • Product packaging may vary from the images shown on the website.
  • Minor differences in design, appearance, or packaging may occur between product batches.
  • Product specifications may change due to manufacturer updates or variations between production batches.

We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

All products displayed on our website are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer one of the following options:

  • A suitable alternative product, where available
  • A different product of similar value, with your approval; or
  • Cancellation of the affected order and a refund, where applicable.

ODIBO reserves the right to limit the quantity of products available for purchase.

5. Pricing

We make every effort to ensure that product prices displayed on our website are accurate.

However, pricing errors may occasionally occur due to technical issues, system errors, or incorrect information.

If an order is placed at an incorrect price due to such an error, ODIBO reserves the right to:

  • Cancel the affected order; or
  • Contact the customer to confirm whether they wish to proceed with the order at the correct price.

If an order is cancelled due to a pricing error and payment has already been made, the applicable amount will be refunded to the customer.

6. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected product or products.

After receiving your order, we may contact you using the phone number or contact information provided during checkout to verify the order.

An order may be cancelled or declined in certain circumstances, including but not limited to:

  • Incorrect or incomplete customer information
  • Product unavailability
  • Suspected fraudulent activity
  • Duplicate orders
  • Incorrect pricing or product information
  • Delivery limitations
  • Customer request.

We reserve the right to refuse or cancel an order when reasonably necessary.

7. Order Confirmation

An order is considered confirmed after it has been successfully verified and accepted by ODIBO.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

If we are unable to reach you or verify the order, the order may be delayed or cancelled.

Customers are responsible for providing a valid phone number and accurate delivery information.

8. Payment

ODIBO may offer one or more payment methods, including:

  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Rocket
  • Other payment methods displayed on the website.

Payment options may vary depending on product availability, location, or other circumstances.

For prepaid orders, customers are responsible for providing accurate payment information and following the required payment instructions.

ODIBO will not be responsible for delays caused by incorrect payment information provided by the customer.

9. Cash on Delivery

For Cash on Delivery orders, customers are required to pay the applicable amount upon receiving the product.

Customers should inspect the package for visible signs of damage before accepting delivery where possible.

If you receive the wrong product, a visibly damaged package, or an item that appears to have been damaged during delivery, please contact ODIBO as soon as possible and follow the instructions provided by our support team.

10. Delivery

ODIBO aims to deliver orders within the estimated delivery time provided during the ordering process.

Delivery times may vary depending on:

  • Customer location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Unexpected logistical delays
  • Other circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed unless explicitly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and a valid contact number.

If a delivery cannot be completed because of incorrect information, an unreachable customer, or repeated delivery attempts, additional delivery charges may apply where applicable.

11. Order Cancellation

Customers may request to cancel an order before it has been dispatched.

Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible.

To request a cancellation, please contact ODIBO as soon as possible using our official support channels.

Orders that have already been dispatched may be subject to our Return Policy.

12. Returns and Exchanges

Returns and exchanges are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Depending on the product and circumstances, a return or exchange may be accepted for eligible cases such as:

  • Receiving an incorrect product
  • Receiving a damaged product
  • Receiving a defective product
  • Other issues covered by our Return & Refund Policy.

Products must meet the applicable return conditions to qualify for a return or exchange.

For full details, please refer to our Return & Refund Policy.

13. Warranty

Certain products may include a manufacturer warranty or seller warranty, where explicitly stated on the product page or provided with the product.

Warranty terms may vary depending on the product, manufacturer, supplier, and type of warranty.

Unless specifically stated otherwise:

  • Warranty does not cover damage caused by misuse, accidents, negligence, unauthorized modification, or improper installation.
  • Physical damage, liquid damage, burns, or damage caused by external factors may not be covered.
  • Consumable items or accessories may have limited or no warranty coverage.

Customers should contact ODIBO support for warranty-related assistance and provide the necessary order or purchase information.

14. Product Compatibility

Customers are responsible for checking product compatibility before placing an order.

This is especially important for products such as:

  • Phone cases
  • Screen protectors
  • Chargers
  • Cables
  • Electronic accessories
  • Device-specific products.

If you are unsure whether a product is compatible with your device, please contact ODIBO before placing your order.

ODIBO may not accept returns or exchanges resulting from incorrect compatibility selection by the customer unless otherwise covered by our Return & Refund Policy.

15. Intellectual Property

All content available on the ODIBO website, including but not limited to:

  • Brand name
  • Logo
  • Graphics
  • Product descriptions
  • Website design
  • Text
  • Images
  • Videos
  • Other original materials

is owned by or licensed to ODIBO, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or use our content for commercial purposes without prior written permission from ODIBO.

16. Third-Party Services

ODIBO may use third-party services such as payment providers, courier services, hosting providers, analytics services, and social media platforms.

The use of these services may be subject to the terms and policies of the respective third-party providers.

ODIBO is not responsible for the policies, availability, or actions of third-party services that are outside our reasonable control.

17. Privacy

Your privacy is important to us.

Information collected through our website may be used to process orders, provide customer support, communicate with customers, improve our services, and fulfill other legitimate business purposes.

For more information about how we collect, use, and protect your information, please review our Privacy Policy.

18. Limitation of Liability

ODIBO makes reasonable efforts to maintain accurate information and reliable services. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

To the extent permitted by applicable law, ODIBO will not be responsible for losses or damages resulting from:

  • Temporary website interruptions
  • Technical errors beyond our reasonable control
  • Delays caused by third-party delivery services
  • Events beyond our reasonable control
  • Incorrect information provided by the customer
  • Improper use of products by the customer.

Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.

19. Events Beyond Our Control

ODIBO will not be held responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters
  • Severe weather
  • Floods
  • Fires
  • Government restrictions
  • Transportation disruptions
  • Strikes
  • Public emergencies
  • Network or infrastructure failures
  • Other unforeseen events.

In such circumstances, we will make reasonable efforts to minimize any impact on our customers.

20. Changes to These Terms

ODIBO reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when the updated version is published on our website.

We encourage customers to review this page periodically to stay informed about our current Terms & Conditions.

21. Contact Us

If you have any questions about these Terms & Conditions, your order, or any of our services, please contact us:

Email: support@odibobd.com WhatsApp: +880 1570-200090 Facebook: facebook.com/odibobd

We will be happy to assist you.

22. Agreement

By accessing the ODIBO website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing ODIBO.

ODIBO — More Than a Store. A Brand in the Making.