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Privacy Policy

Last Updated: July 26, 2026

At ODIBO, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, contact us, or otherwise interact with ODIBO.

By using our website or purchasing products from us, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use the ODIBO website or place an order, we may collect certain information that is necessary to provide our services.

This may include:

Personal Information

Depending on how you interact with us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Delivery address
  • Account login information
  • Order and purchase information
  • Information you provide when contacting customer support.

Payment Information

When you make a payment, we may collect information necessary to process or verify your payment.

Depending on the payment method you use, payments may be processed through third-party payment providers such as bKash, Nagad, Rocket, banks, card processors, or other payment services.

ODIBO does not intentionally store complete card details or sensitive payment credentials on its own systems unless explicitly stated otherwise.

Payment information may be handled directly by the relevant payment service provider according to its own privacy policy and terms.

Device and Technical Information

When you visit our website, certain technical information may be automatically collected. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information
  • Pages visited
  • Referring website
  • Date and time of visits
  • Other technical information related to website usage.

This information helps us understand how visitors use our website and improve its performance and functionality.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

  • Processing and delivering your orders
  • Confirming and verifying orders
  • Contacting you regarding your order
  • Providing customer support
  • Managing customer accounts
  • Processing payments
  • Handling returns, refunds, exchanges, and warranty requests
  • Improving our products and services
  • Improving our website and user experience
  • Preventing fraud, abuse, and unauthorized activities
  • Maintaining website security
  • Communicating important service-related information
  • Sending promotional or marketing communications where permitted and applicable.

We only use personal information for purposes that are reasonably necessary to operate and improve our business and provide services to our customers.

3. Order and Delivery Information

When you place an order with ODIBO, certain information must be shared with the relevant parties to complete your order.

For example, we may need to provide your:

  • Name
  • Phone number
  • Delivery address
  • Order details

to our delivery or courier partners so that your order can be successfully delivered.

We only share information that is reasonably necessary to fulfill and manage your order.

4. Payment Services

ODIBO may offer multiple payment methods, including Cash on Delivery and third-party digital payment services.

When you choose to pay through a third-party payment provider, your payment information may be processed directly by that provider.

Third-party payment services operate under their own privacy policies and terms. We encourage you to review the relevant provider's privacy policy before using its services.

ODIBO is not responsible for the privacy practices or security policies of independent third-party payment providers.

5. Cookies and Similar Technologies

ODIBO may use cookies and similar technologies to improve the functionality and performance of our website.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Maintain your login session
  • Understand how visitors use our website
  • Improve website performance
  • Provide a more personalized shopping experience
  • Measure the effectiveness of marketing and advertising campaigns.

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some features or functionality of the website.

6. Analytics and Website Improvement

We may use analytics tools to understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device type
  • Browser information
  • General geographic information
  • Traffic sources.

This information helps us understand customer behavior, identify technical issues, and improve the ODIBO shopping experience.

Where third-party analytics services are used, the information collected may be subject to the privacy policies of those service providers.

7. Marketing and Promotional Communications

With your consent where required, or where otherwise permitted by applicable law, ODIBO may contact you about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • New collections
  • Other relevant updates.

You may choose to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option where provided.

Please note that you may still receive essential communications related to your orders, transactions, account, or services even if you opt out of promotional messages.

8. Sharing Your Information

ODIBO does not sell or rent your personal information to third parties for their own marketing purposes.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

  • Courier and delivery companies
  • Payment service providers
  • Website hosting and technology providers
  • Analytics and performance services
  • Customer support services
  • Fraud prevention and security services
  • Professional advisors or service providers where reasonably necessary.

We only share information that is reasonably necessary for the relevant purpose.

We may also disclose information when required to do so by applicable law, legal process, court order, or a lawful request from a government or regulatory authority.

9. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security of information transmitted to or stored by our systems.

Customers are also responsible for keeping their account credentials and passwords confidential and should not share them with others.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained when necessary to:

  • Complete transactions
  • Maintain business and financial records
  • Provide customer support
  • Handle returns, refunds, and warranty claims
  • Resolve disputes
  • Prevent fraud or abuse
  • Comply with legal or regulatory obligations.

When personal information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

11. Your Privacy Choices

Depending on applicable law and the circumstances, you may have certain rights regarding your personal information.

These may include the ability to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of promotional communications
  • Ask questions about how your information is used.

To make a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests to help protect your information from unauthorized access.

12. Children's Privacy

ODIBO's website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

These third-party websites and services operate independently from ODIBO and may have their own privacy policies and terms.

ODIBO is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you choose to use.

14. Social Media

ODIBO may maintain a presence on social media platforms such as Facebook and Instagram.

If you interact with us through social media, your interaction may be subject to the privacy policy and terms of the respective platform.

Any information you voluntarily provide through public comments, messages, or other social media interactions may be visible to others depending on the platform's settings.

We encourage you to avoid sharing sensitive personal information publicly.

15. Changes to This Privacy Policy

ODIBO may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Your continued use of our website after an updated Privacy Policy is published may constitute acceptance of the updated policy to the extent permitted by applicable law.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ODIBO handles your personal information, please contact us.

Email: support@odibobd.com

WhatsApp: +880 1570-200090

Facebook: facebook.com/odibobd

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

17. Your Agreement

By using the ODIBO website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting ODIBO.

ODIBO — More Than a Store. A Brand in the Making.