সাধারণ জিজ্ঞাসা (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the ODIBO FAQ section.

Here you'll find answers to some of the most common questions about our products, ordering process, payments, delivery, returns, and customer support.

If you can't find the answer you're looking for, feel free to contact us. We're always happy to help.

1. What is ODIBO?

ODIBO is a growing e-commerce brand focused on gadgets, phone accessories, smart devices, and electronics.

Our goal is to offer carefully selected products that combine quality, modern design, usefulness, and affordability.

As we grow, we plan to expand into more product categories and continue building ODIBO as a trusted and recognizable brand.

2. What products do you sell?

We currently offer products in categories such as:

• Phone accessories
• Phone cases and covers
• Smart gadgets
• Electronics
• Other useful and innovative tech products.

As ODIBO grows, we may introduce additional categories, including selected gift and lifestyle products.

3. How can I place an order?

You can place an order directly through the ODIBO website.

Simply:

1. Select the product you want to purchase.
2. Choose the available options, if applicable.
3. Add the product to your cart.
4. Proceed to checkout.
5. Enter your correct contact and delivery information.
6. Select your preferred payment method.
7. Confirm your order.

Depending on the order and payment method, we may contact you to verify your order before dispatch.

4. Do you offer Cash on Delivery?

Yes. ODIBO offers Cash on Delivery (COD) for eligible orders and locations.

With Cash on Delivery, you can pay the applicable amount when your order is delivered to you.

Availability may depend on your location, product, or other circumstances.

5. What payment methods do you accept?

Depending on availability, ODIBO may accept payment through:

• Cash on Delivery (COD)
• bKash
• Nagad
• Rocket
• Other payment methods displayed during checkout.

Available payment options may vary depending on the order and location.

6. Do you deliver all over Bangladesh?

Yes. ODIBO aims to provide delivery services across Bangladesh.

Delivery availability, delivery time, and delivery charges may vary depending on your location and the courier service used.

You will receive relevant delivery information during the ordering process.

7. How long does delivery take?

Delivery time depends on your location and the courier service handling your order.

Orders within Dhaka may generally arrive faster than orders outside Dhaka.

Estimated delivery times may be affected by:

• Weather
• Public holidays
• Courier delays
• Transportation issues
• Other unexpected circumstances.

We will make reasonable efforts to deliver your order within the estimated timeframe provided.

8. How can I track my order?

You can use the Order Tracking option available on the ODIBO website to check the status of your order.

If you experience any difficulty tracking your order, please contact our customer support team with your order details.

9. Can I cancel my order?

You may request to cancel your order before it has been dispatched.

Once your order has been shipped or handed over to the courier, cancellation may no longer be possible.

If you want to cancel an order, please contact us as soon as possible.

10. Can I return a product?

Eligible products may be returned according to our Return & Refund Policy.

Returns may be accepted in certain situations, including:

• Receiving the wrong product
• Receiving a damaged product
• Receiving a defective product
• Other eligible cases covered by our Return & Refund Policy.

Please review our Return & Refund Policy for complete details and eligibility requirements.

11. How many days do I have to request a return?

ODIBO generally offers a 7-day return period for eligible products.

The return period and conditions may vary depending on the product.

Customers should contact us as soon as possible after receiving an order if they believe the product qualifies for a return or exchange.

Please refer to our Return & Refund Policy for detailed requirements.

12. What should I do if I receive a damaged or incorrect product?

If you receive a product that appears to be damaged, defective, or different from what you ordered, please contact ODIBO as soon as possible.

We may ask you to provide:

• Your order number
• Photos of the product
• Photos or videos of the packaging
• A description of the issue.

Our support team will review the situation and guide you through the appropriate next steps according to our Return & Refund Policy.

13. Do your products come with a warranty?

Some products may include a manufacturer or seller warranty.

Warranty availability and coverage depend on the specific product and will be mentioned on the relevant product page or provided with the product where applicable.

Warranty generally does not cover damage caused by misuse, accidents, liquid damage, unauthorized modifications, or other conditions excluded by the applicable warranty terms.

14. How can I check if a product is compatible with my device?

Please carefully check the product description and compatibility information before placing your order.

This is especially important when purchasing:

• Phone cases
• Screen protectors
• Chargers
• Cables
• Device-specific accessories.

If you are unsure about compatibility, please contact us before placing your order. Our support team will be happy to assist you.

15. What if I enter the wrong delivery address or phone number?

Please contact us as soon as possible if you notice that you have provided incorrect information.

If your order has not yet been dispatched, we may be able to update the information.

Once the order has been shipped, changes may no longer be possible.

Customers are responsible for providing accurate delivery and contact information.

16. Can I change my order after placing it?

If your order has not yet been processed or dispatched, you may contact us to request a change.

We will try to accommodate your request where possible.

However, changes may not be possible once the order has been dispatched.

17. Why do product colors sometimes look different?

Product colors may appear slightly different depending on your device's screen settings, lighting conditions, photography, and display technology.

Minor differences between product images and the actual product may therefore occur.

18. Does the product packaging always look exactly like the pictures?

Not necessarily.

Packaging may vary depending on the manufacturer, supplier, production batch, or product update.

The product itself will generally remain consistent with the listed specifications, but packaging design may change without prior notice.

19. How can I contact ODIBO?

You can contact us through any of our official support channels:

Email: support@odibobd.com

WhatsApp: +880 1570-200090

Facebook: facebook.com/odibobd

Our support team will do its best to respond to your inquiries as quickly as possible.

20. Is my personal information safe with ODIBO?

We take reasonable measures to protect the personal information provided by our customers.

Your information may be used to process orders, arrange delivery, provide customer support, improve our services, and fulfill other legitimate business purposes.

For more information, please read our Privacy Policy.

21. Can I visit an ODIBO physical store?

ODIBO currently operates primarily as an online business.

If we open a physical showroom or retail location in the future, we will share the relevant information through our official website and social media channels.

22. How can I stay updated with ODIBO?

You can follow ODIBO through our official social media channels to discover:

• New product arrivals
• Special offers
• Promotions
• New collections
• Product updates
• Other announcements.

Follow us on Facebook and stay connected with ODIBO.

23. I have another question. How can I get help?

If your question isn't answered here, we're happy to help.

You can contact our support team through:

📧 Email: support@odibobd.com

💬 WhatsApp: +880 1570-200090

📱 Facebook: facebook.com/odibobd

We'll do our best to assist you.

ODIBO

More Than a Store. A Brand in the Making.

We're building ODIBO with a simple goal: to bring you quality products, thoughtful choices, and a shopping experience you can trust.

Thank you for choosing ODIBO.